Problem 4: Keep on disconnecting when login with a certain account, but your other accounts can login with no disconnection. Solution 1: Some character under that account got wrong position when it went offline. Contact Support and GMs will help you out. Solution 2: Try to change IP address and the last number of the DHCP in your modem setting. Problem 5: Always got error “acquiring IP”… Solution: Wait for a moment and then re-login. Problem 6: Open game client, but it has no response. Solution: Try to delete the whole game file, and then download and install the latest game client. If problem hasn’t been solved, try to reinstall your operation system. Problem 7: If you got error “game.exe Application Error”, that’s a problem of operation system. Problem 9: If you got error “Startup engine failed -> Init graph device failed”: Solution 2: Run antivirus, and when it finished, click Start -> Run -> input cmd, press “Enter” and following cmd input: for %1 in (%windir%\system32\*.dll) do regsvr32.exe /s %1 Solution 1: Run antivirus, and when it finished, click Start -> Run -> input regedit -> click confirm -> enter regedit, and under “HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ShellExecuteHooks” there should be only one ", delete the others. Solution: Update graphic driver, install the latest version of graphic driver or change a graphic card. Problem 10: One kind of login failure is because of improper language. Solution: Set “English” as your computer language. Problem 11: Some players in European countries may have problems to connect the game because of the uncoordinated time setting in their computer due to the arrival of winter time. The problem is possibly like that you can login with account, but the characters have no response. Step 1: open your Date and Time Properties dialogue box in your computer.
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